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Senior Customer Care/Admin Timber/Glazing Industry €35k

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Senior Customer Care/Admin Timber/Glazing Industry €35k

  • Location:

    Dublin

  • Sector:

    Glass & Glazing, Building / Architectural Products

  • Salary:

    €27000 - €35000 per annum + Benefits

  • Contact:

    Jennifer McGowan

  • Contact email:

    jennifer@elkrecruitment.com

  • Job ref:

    CS1_1600204575

  • Published:

    3 days ago

  • Expiry date:

    2020-10-15

  • Startdate:

    ASAP

Position: Senior Customer Care Administrator

Location: Dublin (Office Based)

Salary: Neg €27,000-€35,000 +

Responsibilities :

  • Accept Customer Service calls - obtain and log all relevant information.
  • Liaise with the Project Manager
  • Update Customer and maintain the Service Call Logs
  • Receive and follow up on Service Reports submitted by Technicians.
  • Order any materials required to complete service calls and follow up on the timely delivery
  • Prepare Quotations for chargeable call out, raise invoices, and secure payment.
  • Process and follow up on claims from Suppliers for faulty goods.
  • Prepare Efficiency Reports on Individual Service Technicians

Requirements :

  • Strong customer care skills
  • MS Office
  • Previous experience; working in a Timber or Metal or Glazing manufacturing environment (An advantage)
  • Architectural knowledge
  • Fluent spoken & written English

Please email your CV or Call Jennifer on 0851563377 for Full Details Of All Available Suitable Opportunities.

(JMCG)