Retail Plumbing Manager – Newcastle West
Overview
Our client is a trusted name in hardware and building materials, serving Newcastle West and the surrounding areas. As our business continues to grow, we are creating a new Plumbing Manager role to lead and develop our plumbing department.
This is a hands-on position for someone with strong plumbing product knowledge, great people skills, and a passion for delivering excellent customer service and driving sales.
Key Responsibilities
Department Management & Sales
- Lead and manage the plumbing department to achieve sales and margin targets.
- Drive sales growth through strong product knowledge, upselling and cross-selling.
- Work closely with management to support overall business growth.
- Provide expert advice on plumbing products and solutions to trade and retail customers.
- Handle customer queries, process sales and provide after-sales support.
- Ensure a friendly, professional and solution-focused experience for all customers.
- Manage stock levels, place orders and liaise with suppliers.
- Ensure the plumbing section is well-organised, clearly merchandised and fully stocked.
- Maintain attractive and effective product displays.
- Train and support staff in plumbing product knowledge and sales techniques.
- Help develop a knowledgeable, confident team that delivers excellent customer service.
- Stay up to date with industry trends, new products and plumbing technologies.
- Strong plumbing product knowledge – experience in a plumbing or hardware environment.
- Proven customer service skills – friendly, professional and solutions-driven.
- Experience in sales and merchandising, ideally in a trade or retail setting.
- Leadership or supervisory experience in a similar environment.
- Confident with stock management – ordering, inventory control and supplier coordination.
- Strong communication and problem-solving skills.
- Competitive salary
- A great team environment in a well-established, growing business