Location: Newcastle West
Reporting To: Sales Manager
Employment Type: Full-Time
Role Overview
Our client is seeking a commercially driven, detail-oriented Internal Sales / Telesales Representative to join our expanding team.
This role combines inbound and outbound telesales, retail sales support, and proactive business development. The successful candidate will play a key role in growing large-scale construction accounts and self-build business while maintaining exceptional customer service standards.
Attention to detail is vital in managing quotations, pricing, CRM records, and project follow-ups.
Key Responsibilities
Sales & Revenue Generation
- Manage inbound and outbound sales calls professionally and efficiently
- Convert enquiries into confirmed sales using a consultative selling approach
- Meet and exceed agreed sales and margin targets
- Upsell and cross-sell across the hardware and construction product range
- Lead large-scale construction and self-build business development initiatives
- Identify and pursue new project opportunities
- Investigate opportunities via the CIS platform and proactively develop leads
- Create, manage, and progress own pipeline of sales opportunities
- Build long-term relationships with contractors, builders, and self-build clients
- Use CRM systems daily to log activity, track leads, and manage follow-ups
- Maintain accurate and up-to-date customer and project records
- Monitor quotation performance and conversion ratios
- Ensure structured pipeline management and timely progression of opportunities
- Prepare accurate quotations and process customer orders
- Follow up on outstanding quotes and project pricing
- Liaise closely with warehouse and delivery teams to ensure seamless fulfilment
- Support internal sales reporting and performance tracking
- Monthly revenue and gross margin targets
- Large-scale and self-build account acquisition
- Lead conversion rate
- CRM accuracy and pipeline management
- Quote-to-order ratio
- Customer retention levels
Essential
- Previous experience in internal sales, telesales, retail sales, or construction-related sales
- Strong commercial awareness and negotiation skills
- Proven ability to generate and develop new business
- Proficiency in CRM systems and structured pipeline management
- Excellent organisational skills with strong attention to detail
- Target-driven, self-motivated, and team-oriented
- Knowledge of hardware products and construction materials
- Experience working with builders, contractors, or self-build customers
- Familiarity with the CIS construction information platform
- Consultative and solution-based selling
- Pipeline and opportunity management
- Business development and account growth
- Administrative precision
- Relationship building and stakeholder engagement
- Competitive salary plus commission opportunities
- Supportive and collaborative team environment
- Career progression within a growing business
- Full-time position with benefits
- Strong local market presence and established customer base