Job Summary

The Administrator will be responsible for supporting various administrative tasks, ensuring smooth day-to-day operations, upkeep of the company CRM System, and assisting in delivering excellent customer service. This role requires strong communication skills, exceptional multi-tasking abilities, and a proactive approach to problem solving. The successful candidate will contribute to the overall efficiency and success of our company and will take an active role in formula ng and scheduling in our service department.

Responsibilities

General Administration Support

• Perform various administrative tasks, including answering phone calls, responding to emails, and handling correspondence.
• Schedule appointments, meetings, and travel arrangements for management and staff.
• Maintain accurate records and databases, including customer information, orders and stationery.

Customer Service

• Provide friendly and professional customer service, both in-person and over the phone.
• Assist customers with inquiries, order status updates, and product information.
• Address and resolve customer complaints or concerns promptly and effectively.
• Assist in conflict resolution with clients.

Service Department

• Log all service calls and ac on them.
• Prepare quotes, invoices, and purchase orders for service requests.
• Coordinate with our operations department and service engineers to insure efficient scheduling.
• Help with improving the existing service department and bringing it to a profitable and efficient department.

Documentation and Reporting

• Prepare and maintain various reports, spreadsheets, and documentation as required.
• Assist with data entry, record-keeping, and file management.
• Compile and analyse data to support decision-making processes.

Office Operations

• Assist with office supply management and procurement.
• Coordinate maintenance and repairs for office equipment.
• Support other team members with administrative tasks as needed.

Requirement:

• Fetac Level 5 / 6 in administration or equivalent.
• Minimum of 2 years proven experience in an administrative role, preferably in a similar industry (window and door company, construction, or home improvement).
• Excellent organisational skills and attention to detail.
• Strong verbal and written communication skills.
• Proficient in using office so ware (e.g., Microsoft Office suite, email, spreadsheets).
• Ability to multi-task and priori se tasks effectively.
• Exceptional problem-solving skills and the ability to adapt to changing situations.
• Strong customer service orientation and interpersonal skills.
• Ability to work both independently and collaboratively as part of a team.

Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in the UK. Applications submitted without the necessary visa in place will not be considered.

If the position above is of interest to you and you would like to know more, please call Clodagh today on 0860405288 in complete confidence.

CS