Location: Newcastle West
Reporting To: Sales Manager
Employment Type: Full-Time
Role Overview
Our client is seeking a commercially driven, detail-oriented Customer Service and Internal Sales Advisor to join their expanding team.
This role combines inbound and outbound telesales, retail sales support, and proactive business development. The successful candidate will play a key role in growing large-scale construction accounts and self-build business while maintaining exceptional customer service standards.
Attention to detail is vital in managing quotations, pricing, CRM records, and project follow-ups.
Key Responsibilities
Sales & Revenue Generation
- Manage inbound and outbound sales calls professionally and efficiently
- Convert enquiries into confirmed sales using a consultative selling approach
- Meet and exceed agreed sales and margin targets
- Upsell and cross-sell across the hardware and construction product range
- Lead large-scale construction and self-build business development initiatives
- Identify and pursue new project opportunities
- Investigate opportunities via the CIS platform and proactively develop leads
- Create, manage, and progress own pipeline of sales opportunities
- Build long-term relationships with contractors, builders, and self-build clients
- Use CRM systems daily to log activity, track leads, and manage follow-ups
- Maintain accurate and up-to-date customer and project records
- Monitor quotation performance and conversion ratios
- Ensure structured pipeline management and timely progression of opportunities
- Prepare accurate quotations and process customer orders
- Follow up on outstanding quotes and project pricing
- Liaise closely with warehouse and delivery teams to ensure seamless fulfilment
- Support internal sales reporting and performance tracking
- Monthly revenue and gross margin targets
- Large-scale and self-build account acquisition
- Lead conversion rate
- CRM accuracy and pipeline management
- Quote-to-order ratio
- Customer retention levels
Essential
- Previous experience in internal sales, telesales, retail sales, or construction-related sales
- Strong commercial awareness and negotiation skills
- Proven ability to generate and develop new business
- Proficiency in CRM systems and structured pipeline management
- Excellent organisational skills with strong attention to detail
- Target-driven, self-motivated, and team-oriented
- Knowledge of hardware products and construction materials
- Experience working with builders, contractors, or self-build customers
- Familiarity with the CIS construction information platform
- Consultative and solution-based selling
- Pipeline and opportunity management
- Business development and account growth
- Administrative precision
- Relationship building and stakeholder engagement
- Competitive salary plus commission opportunities
- Supportive and collaborative team environment
- Career progression within a growing business
- Full-time position with benefits
- Strong local market presence and established customer base