Service Manager

Location County Laois
Discipline: Other
Job type: Permanent
Salary: £Negotiable depending on experience
Contact name: Magda Olech

Contact email: magda@elkrecruitment.com
Job ref: BH-5282
Published: 1 day ago
Startdate: 2025-07-29
Role:  Aftersales Service Manager
Location:  Laois
Job Type: Permanent - Full time
Salary:  Negotiable Depending on Experience

At Elk Recruitment, we are looking for a driven Aftersales Service Manager within the Engineering industry to join our client’s growing team based in County Laois. This is a fantastic opportunity for an experienced Aftersales Service Manager to make a real impact in an innovative and growing organization.
 
What’s on Offer:
  • Negotiable salary depending on experience
  • Company Vehicle
Your new role includes:
  • Leading and managing 3 Account Managers and working closely with the Operations Team to ensure customer demands are being met.
  • Developing and implementing aftersales service strategies that align with company goals and customer needs.
  • Handle escalated customer complaints and coordinate resolutions to optimize customer experiences.
  • Managing reactive callouts and planned maintenance visit function of the company
  • Prepare regular reports on aftersales service performance and present findings to senior management.
 
Experience you need:
  • Proven experience in aftersales service management or a similar role.
  • Strong leadership skills with the ability to motivate and manage a team effectively.
  • Excellent communication and interpersonal skills to build relationships with customers and stakeholders.
  • Solid understanding of customer service best practices and aftersales processes.
  • Proficiency in data analysis and the ability to use metrics to drive decisions.
  • Full drivers’ license is required as there will be site and customer visits
 
What’s next:
  • Apply Now to submit your application and we will be in touch asap for our initial screening.
  • If this role isn’t the perfect match but you're interested in similar opportunities, feel free to get in touch