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Service Desk Administrator

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Service Desk Administrator

  • Location:

    Carlow

  • Sector:

    Security

  • Salary:

    Negotiable

  • Contact:

    Sue O'Brien

  • Contact email:

    info@elkrecruitment.com

  • Job ref:

    BBBH2053_1637584559

  • Published:

    7 days ago

  • Expiry date:

    2021-12-22

  • Startdate:

    ASAP

Position: Service Desk Administrator

Location: Carlow Town

Salary: Neg DOE

The Job: A great opportunity for a strong administrator to join an exciting Carlow based Company

Responsibilities:

  • Providing first class customer service to all external and internal customers whilst demonstrating a "can-do" attitude and a positive, team oriented and friendly approach. You will answer all phones and emails and must be able to act under pressure and be able to multi-task
  • Ensure a consistent, systematic, and conscientious service to customers through acting as "the cog in the wheel" between the internal team and external customers to ensure that all aspects of service activities are carried out to the highest standard and in an efficient, safe, and productive manner.
  • Provision of technical support to customers through the company's internal platform supporting higher level technical queries or issues related to priority customers through and phone.

Requirements:

  • Ideally come from a Service background
  • Experience in leading a team
  • Strong Admin Skills
  • Excellent planning and organisational skills
  • Confident communication skills
  • Well organised, self-motivated person with the ability to work on own initiative
  • Good time management skills
  • Team player
  • Must be passionate about providing excellent customer service
  • Scheduling experience would be a destinct advantage

Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in the UK. Applications submitted without the necessary visa in place will not be considered.

If the position above is of interest to you and you would like to know more, please call Sue today on 059 910 8019 in complete confidence.

SOB