Location: Wexford
Salary: Competitive salary for the right candidate
About Us
Our client are a fast-growing security system installation and maintenance company based in Wexford, providing cutting-edge solutions to both residential and commercial clients. As their team expands, they are looking for a Day-to-Day Operations Manager to join their office-based operations and help drive service excellence and operational efficiency.
Role Overview
This is a dynamic and fast-paced role ideally suited to someone with strong organisational skills, an eagerness to learn, and the ability to perform under pressure. You will begin with front-line support and administration duties and progress to managing the day-to-day scheduling and operations of their engineering team.
Key Responsibilities (Initial Phase – Training Period)
- Answering incoming calls and responding to customer queries
- Logging call details and assisting customers remotely using our systems
- Using online CRM and security system platforms to resolve technical/customer issues
- Responding to emails professionally and promptly
- Issuing invoices and processing customer payments (in the absence of our accounts team)
- Assisting in upselling services and preparing customer quotations
- Organising materials and parts for upcoming jobs
- Scheduling service visits and managing engineer diaries
- Supporting the company manager with quoting and operational tasks
- Coordinating emergency callouts and ad-hoc tasks
- Creating and confirming daily work plans and job schedules
- Managing the CRM to assign jobs, estimate durations, ensuring engineers are completing work dockets correctly and on time and monitoring overall company progress.
- Coordinating with on-site managers to ensure optimal workflow
- Reducing travel time and improving job efficiency across the team
- Overseeing job completion and ensuring all relevant documentation is signed
- Conducting follow-ups for maintenance contracts and customer satisfaction
- Becoming the go-to person for day-to-day operational performance
- Managing administration tasks such as issuing RAMS, insurance, tax etc for the Company Fleet and employees, ensuring all office equipment is maintained correctly.
- Excellent phone manner and customer service skills
- Strong problem-solving abilities and a calm head under pressure
- Highly organised with great attention to detail
- Comfortable using online systems and learning technical tools
- Willingness to work in a fast-moving and reactive industry
- A confident communicator who can work independently and as part of a team.
- Previous experience in an office operations or scheduling role is essential,