Title: Operations Administrator

Location: Walkinstown

Our client seeks an Operations Administrator who will be looking after the day-to-day management of our customers, technicians and drivers. The role has an additional focus on the commercial success of each contract by the realisation of chargeable jobs. We deal with a varied range of tasks and jobs, and need someone prepared to get stuck in.

Customer Management

• Day-to-day management of customers for service activities
• First contact for inbound communications, includes both phone calls and email
• Dealing with ticket and liaising with stakeholders until ticket is closed
• Assigning ticket to another team member
• Oversee client requests for service, keeping a careful eye on least cost routing while meeting acceptable SLA requirements

Technician / Driver Management

• Day-to-day management of technicians and drivers
• Inhouse weekly scheduling and in-week adjustments
• Arranging stock for colleagues and customers

Sales processing

• Identifying chargeable extra services from works carried out
• Identifying chargeable extra services from works recommended by colleagues
• Generally support the sales process and contribute positively to a proactive sales culture

Invoicing

• Processing invoices at the end of each month
• Setting up customer direct debits
• Liaising with customers on payments

GW