Location: Co. Meath
Reports To: Branch Manager
Role Overview
The Internal Sales Coordinator is responsible for delivering efficient, customer-focused support within the internal sales function. The role ensures accurate administration, exceptional customer service, and compliance with company policies, as well as Health & Safety and Quality standards.
Key Responsibilities
- Generating new sales opportunities through inbound lead follow-up, outbound calls, and email campaigns.
- Identifying customer purchasing trends and developing strong, long-term customer relationships.
- Managing daily internal sales administration activities.
- Providing excellent customer service to both internal and external stakeholders.
- Ensuring all administrative tasks, including invoicing, credit notes, filing, scanning, and general office duties, are completed accurately and maintained up to date.
- Supporting the sales team with quotations, pricing enquiries, and customer data analysis.
- Maintaining and updating price lists and product catalogues as required.
- Coordinating with procurement, transport, and warehouse teams to ensure the efficient fulfilment of customer orders.
- Processing and reconciling cash sale accounts in accordance with company procedures.
- Assisting in monitoring performance and achieving internal sales targets.
- Adhering to all Health & Safety requirements relevant to the position.
- Providing support to the Trade Counter when required.
Skills & Qualifications
- Proven experience in customer service and/or sales administration, preferably within the construction products or building materials industry.
- Experience working in a fast-paced customer service or sales office environment.
- A strong understanding of customer service principles and administrative best practices.
- Proficiency in Microsoft Office applications, particularly Microsoft Excel.
- Excellent interpersonal and communication skills, with the ability to build and maintain positive working relationships.
- Strong organisational and time management skills, with a high level of attention to detail and accuracy.
- A self-motivated approach with a commitment to achieving results and developing new skills.
- A strong customer focus and dedication to delivering a high standard of service.