Communications Duties & Responsibilities:
- Developing and implementing companies external and internal communications strategy and annual planning.
- Creating and delivering communication materials and events for public residents, consumers, corporate, sustainability and employee engagement campaigns.
- Managing relationships with relevant stakeholders including the public, media, partners, associations, and employees etc.
- Supporting with the development and delivery of senior leadership profiling opportunities.
- Responsible for Communications KPI reporting and development.
- Issues management and crisis communications.
- Responsible for Customer Service KPI reporting and development.
- Complaints management process, ensuring adherence to contract KPI’s.
- Liaising with client complaints team in relation to complex complaints and attendance at monthly meetings.
- Liaising with client claims team to confirm works carried out.
- Management of telephone / CRM systems.
Requirements:
- Minimum 5 years’ experience in Marketing & Communications role, devising and delivering campaign driven marketing initiatives within the construction or utilities sector.
- 3 years’ experience as a people manager with a proven track record of leading a high performing team.
- Third-level degree is essential in Communications, Business, Marketing, or related field is desirable.
- Proficiency in Microsoft Suite essential.
- Full clean driver’s license.
- An experienced storyteller with the ability to translate complex topics into simple language that resonates with all stakeholders.
- Media relations expert who has a large network of media contacts
- Proven track record of internal communications experience including developing a positive employee culture and creating content for employee communications.
- Creative and results-focused with the ability to the think outside the box and generate cut through press coverage to build a brand’s profile.
- Strong written and verbal communication skills
- Experience managing a press office and public expectations.
- Confident, motivated, can work independently, be a team player as well as manage a team.
- Ability to work under pressure with strict deadlines, whilst keeping a close attention to detail.
- A strategic mind-set with time management abilities to meet targets, monitor progress and budgets, and report on performance. Excellent relationship management and interpersonal skills with the ability to work collaboratively with colleagues to find the best solutions to challenges
- Click “Apply Now” to submit your application for Communications and Customer Service Manager role.